General terms & conditions


Under Georgia law, there is no liability for an injury or death of an individual entering these premises if such injury or death results from the inherent risks of contracting COVID-19. You are assuming this risk by entering these premises.

Any person entering the premises waives all civil liability against this premises owner and operator for any injuries caused by the inherent risk associated with contracting COVID-19 at public gatherings, except for gross negligence, willful and wanton misconduct, reckless infliction of harm, or intentional infliction of harm, by the individual or entity of the premises.

Additionally, we are not liable if a customer does not receive email updates regarding your tandem or training packages. Please check your spam folder for potential missed communications.

Once you have been informed of our policies and you have completed your purchase with us and we have processed your payment this will begin your contractual agreement with us.
We reserve the right, at our discretion, to change, modify, amend, add, or remove portions of our policies at any given time.
Questions or comments regarding these Terms of Use should be sent by email to [email protected] and addressed directly to an acting manager.
We are a family-owned business as well as a completely weather-dependent sport!
Because of these reasons, we do not offer a typical refund policy. 
Another way to think of our activity: In the very same way of a commercial airline flight being canceled due to inclement weather, causing delays, potential cancelations, or a complete change of plan that will not be eligible for a typical (if any) refund policy, we, too, experience a very similar atmosphere and policy with our free-flight sport.
We follow all applicable rules and regulations outlined by the FAA (Federal Aviation Administration) for our sport.
  • Weather is ever changing and cannot ever be 100% calculable. Please be mindful of this when partaking in any form of free-flight activity. 
  • It is important to note that your schedule will be completely dependent on advanced weather conditions. 
  • We are not limited to rain cancellation; meaning, if it is a beautiful sunny day outside, we may still be experiencing underlying weather conditions that may not be apparent or applicable outside of an experienced pilot’s knowledge but will, nonetheless, be out of our safety margins. 
  • All of our pilots have been extensively trained in understanding weather policy and conditions that will impede us from safely flying with you before they are eligible for a tandem instructor certification and license. 
  • Safety is our number one priority here at Lookout Mountain Flight Park, and we ask that you be continuously mindful of this before your purchase.


If you are interested in a detailed list or explanation on what type of conditions and criteria are required for a flight to proceed, please call or email our helpful office staff who will be happy to discuss conditions with you!

Should you be unable to fly due to inclement weather or due to any personal reasons subject to our discretion and including but not limited to: travel constraints, inconvenience, and COVID-19, all policies stated to you will stand unless directly stated otherwise.

OPTION 1: When you purchase directly through us, your ticket will be valid for TWO years to come use your tandem flights or packages purchased with us! 
We offer this policy for company viability as well as to allow our customers who join us from all over the world to enjoy their package at their convenience. 
Please be advised: 
  • With any form of flight, certain conditions are required for safety of our passengers and pilots, so we do experience cancellations due to various inclement weather conditions. 
  • As previously mentioned, we have experts and experienced pilots watching the wind speeds and overall weather conditions in order to give you the most accurate information possible. 
  • We do not make cancellations lightly, but we will cancel due to safety concerns.
  • We will place all flights on hold while conditions are accessed further in order to make the safest final call while we work diligently to make your flight happen.
  • When cancellations are required, we will contact you with as much notice as possible in order to accommodate you. Please be mindful that we may not receive the most updated information until after your arrival due to weather constantly changing. We promise that your flexibility will be worth it when you experience this magical form of free-flight! 
  • Office staff will contact you as soon as the updated information is presented to them. 
OPTION 2: Should you choose not to come back and fly with us within your two-year window, we do offer an 85% refund within 30 DAYS of your original purchase. 
Please note: The 15% that is held goes directly toward covering all credit card fees and any other applicable fees lost associated directly with supporting the viability of our family-owned business as well as our beloved and hard-working staff members who work diligently to give our customers the best, most current information each and every day to the best of their ability. You will not be eligible to get this 85% refund until 48 hours after your scheduled flight. 
Tickets are also fully transferrable which means: No matter whose name is on the ticket you can gift them or sell them yourself; if you wish to do so or you are unable to use the ticket yourself.
All transfers will need to be handled by the owner of the original ticket and will require a phone call to our office in order to change the name of the participant. 
We will not participate in helping you sell your ticket, and all personal transactions will need to be made through the original ticket holder and the new purchaser.
All of these required policies and procedures will be fully mentioned and outlined to you at time of purchase in-person and with over-the-phone purchases. 
Should you choose to purchase directly through our website, you will, also, be advised of these policies in our agreement portion of checkout which must be "marked as read" in order to proceed. If you choose to purchase online, the short version of our policy will be displayed a total of (3) times on the final check-out page. 
If you are paying to book for someone other than yourself: All policies will still apply for the said party partaking in the activity once you have agreed to the terms of service for them. As the purchaser, you have agreed to the Terms of Service directly associated with the booking and all terms will stand for the passenger/guest who is scheduled to fly with us.
If someone who is not flying purchases for you: All terms and policies will apply to each individual that is flying with us or has paid with us once the purchaser has acknowledged the agreement for you.
If you do not agree to the terms through our online booking system, you will be unable to process your payment online through our booking software until you have clicked that you agree. 
From this point, after your purchase, you will void your option for a standard, full refund under this policy. 
We are not responsible for any person(s) using any of our services or making a purchase in a way that breaks the law or any person(s) who misconstrues the final Terms of Service and Agreement that has been outlined to them. 
  • Due to equipment restrictions, we have a strict weight limit of 250 pounds.
  • We will not fly anyone who is over the weight limit of 250 pounds.
  • On the day of your flight, if you are close to our safety cut-off range, we will require a weight assessment during the check-in portion of your scheduled flight. 
  • Should you be over our weight limit, we will be unable to fly with you at this time. 
  • This policy will not change. 
  • There are no exceptions to our safety rules. 
  • Trying to persuade a staff member or pilot to break these safety rules will result in the breaking of this contract and will permanently place you on our Restricted Flyers List; voiding you from flying with us, indefinitely, and we will reserve the right to void any type of refund that may be issued. 
  • Please understand: If you are over our weight limit you put our pilots and yourself at great risk.
If you are over our weight limit of 250lbs, all above, standard policies will apply to you with the following exception:
When you come for your first scheduled flight: If you are over our weight limit, we know this can be a disappointing experience. Because of this, we will offer you a one-time refund if you are physically unable to fly with us due to weight or health issues and you believe, to the best of your ability, that you will never be able to complete your flight. 
We will encourage you to reschedule and opt for our (2) year policy if you believe, to the best of your ability, that you are able to return at a later date and fly with us when weight limit requirements can be met.
This full refund will be offered to you one time. This option will only be offered to you if you are over the weight limit and it is your very first time meeting with us for your flight. 
If you are not over the weight limit on the first date of your flight, this policy does not apply to you. 
If you are offered this option: 
  • You will only be offered (1) time on the first date of your first scheduled flight. 
  • If you choose to opt for the 2-year policy instead of the full refund policy, this will then void your ability to receive a full refund— permanently. You will only be eligible for the standard policy of an 85% refund within the first 30 days of the purchase. 
  • If you return to a second scheduled date of your flight, and you are still over the weight limit OR if you wish to receive the full refund at this point, you will not be eligible for a full refund as it is only available on your first date of the original scheduled flight.
  • If you are purchasing for someone who is over the weight limit, the (1) time refund weight policy will still stand for the participant in question. 
  • We keep all information and weights on file and will notate any refunds offered and accepted.
  • Because it needs to be said: If you are not over our weight limit and you gain weight in order to go over our weight limit, this will not qualify you for a full refund and any negligence of this policy on the customer’s part may lead to the customer being placed on our Restricted Flyers List.
We reserve the right to void this weight limit policy if it is not directly offered to you or if it is violated, taken advantage of, or misconstrued by anyone in the party. 
We reserve the right to void or change any and all policies and terms if it is not directly offered to you or if it is violated, taken advantage of, or misconstrued by anyone in the party. 
We cannot be held responsible or liable if any or all Policy or Terms and Conditions are not read or listened to during the initial purchase period or the purchaser has failed to consult the party member flying about the Policies or Terms and Conditions.